Question: Refer to Exercise 2-2. For each situation, discuss the ease or difficulty of measuring service quality. What are some remedial measures? (a) Health care (b)

Refer to Exercise 2-2. For each situation, discuss the ease or difficulty of measuring service quality. What are some remedial measures?
(a) Health care
(b) Call center
(c) Internal Revenue Service
(d) Airline industry

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