Question: Research on performance management suggests that organizations can compete most effectively by identifying and monitoring those elements that are most closely linked to organizational success.

Research on performance management suggests that organizations can compete most effectively by identifying and monitoring those elements that are most closely linked to organizational success. A key performance indicator can be thought of as a measure that drives organizational success. For each of the following companies or organizations, identify two possible key performance indicators.

1. Delta Airlines

2. Wal-Mart

3. Hewlett Packard

4. New York Department of Motor Vehicles

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