Some hotels' FOMs authorize their front office agents to adjust room charges up to the amount of

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Some hotels' FOMs authorize their front office agents to adjust room charges up to the amount of a guest's total charges for their stay. Other FOMs limit the dollar amount of adjustment that can be made without first seeking approval from a supervisor. What would be the advantages to the hotel of each approach? Which approach would you prefer to take if you were serving as FOM of a hotel?
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Foundations of Lodging Management

ISBN: 978-0132560894

2nd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.

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