An employee in a restaurant spends his time on the following: waiting for a customer order, taking
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An employee in a restaurant spends his time on the following: waiting for a customer order, taking the order, forwarding the order to the kitchen, waiting for the kitchen to confirm the order, bringing the food to the customer, serving the customer, and collecting the payment. Which of these time commitments are waste, which are non–value-added work, and which are value-added work?
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a Waiting for a customer order waiting for the kitchen to confirm the order and collecting the payme...View the full answer
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Matching Supply With Demand An Introduction To Operations Management
ISBN: 9781260084610
4th Edition
Authors: Gerard Cachon, Christian Terwiesch
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