4. Every time you send a direct-request memo to Ted Erasmus, who works in another department in your company, he delays or refuses to comply. You’re beginning to get impatient.

Should you send Erasmus a memo to ask what’s wrong?

Complain to your supervisor about Erasmus’s uncooperative attitude? Arrange a face-to-face meeting with Erasmus? Bring up the problem at the next staff meeting? Explain.