Four call service representatives were monitored over a period of three months. After each call, every customer

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Four call service representatives were monitored over a period of three months. After each call, every customer was asked whether they were satisfied with the service by answering “Yes” or “No.” The following data were obtained:image


Can we conclude that there is an association between the person who answers the call and customer satisfaction?

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Business Analytics

ISBN: 9781292339061

3rd Global Edition

Authors: James Evans

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