The following cross-tabulation shows the number of people who rated a customer service representative as friendly and

Question:

The following cross-tabulation shows the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first.

a. Write the hypotheses for the chi-square test for independence.

b. Find the expected frequencies.

c. Compute the chi-square statistic using a level of significance of 0.01.

d. Find the chi-square critical value and p-value and draw a conclusion.

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Business Analytics

ISBN: 9780135231678

3rd Edition

Authors: James Evans

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Question Posted: Mar 07, 2023 06:11 AM

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The following cross-tabulation shows the number of people who rated a customer service representative as friendly and

Question:

Staff Greeting No Yes Friendliness/Politeness No 11 13 Yes 5 20

Step by Step Answer:

a H 0 Staff greeting is independent of rating of friendlin...View the full answer

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