Question: 2. New telephone software would efficiently replace your organizations long-standing human phone operator who has been a perennial welcoming voice to incoming callers. What objections

2. New telephone software would efficiently replace your organization’s long-standing human phone operator who has been a perennial welcoming voice to incoming callers. What objections might people in your organization have to replacing the operator?

What benefits might your organization receive?

Who would be easiest to convince? Who would be the hardest?

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