Imagine that you’re the customer service manager at a small company, and one of your employees has escalated a customer complaint to your attention. The customer reported that a custom luxury product does not function as advertised, and the customer is demanding a refund.

Write an email to this customer to explain why you can’t grant the refund. Invent whatever details you would like and describe action you can take to fix the problem. Try to restore the customer’s confidence in your company.