Now think about a time when you either delivered bad news or received bad news via a text message. Why did you choose—or why do you think the sender chose—a text message instead of a richer, more personal medium? What was the outcome, both on how the news was accepted and on the long-term relationship?

In retrospect, was a text the best choice for the medium? If the message had been delivered by a phone call or in person, how, if at all, might the outcome have changed?