Reflect on your listening skills by rating the behaviors in Figuren20. For which of the items did you mark “often” or “always”? Next time someone is talking to you, observe these behaviors in yourself and try to listen more carefully.

Figuren20

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I prefer to talk than to listen. I have a tough time listening to people whose views are different from mine. I have a tough time listening to people complain. When someone else is talking, I plan what I'll say next. I tend to try to solve problems quickly instead of listening to the whole situation first. NEVER SOMETIMES OFTEN ALWAYS