Question: 1. In communicating the changes in philosophy and practice within PepsiCo, should CEO Indra Nooyi and her management team use formal or informal channels of

1. In communicating the changes in philosophy and practice within PepsiCo, should CEO Indra Nooyi and her management team use formal or informal channels of communication? Give examples of each.

2. In the midst of organizational changes at PepsiCo, what kinds of messages do you think will be traveling downward, upward, and horizontally?

3. What kinds of barriers block the flow of communication in any organization undergoing change?

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1 Nooyi and her management team will probably rely most heavily on formal channels of communication These would include directives newsletters announc... View full answer

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