Few would deny that customers should have an outlet for reasonable complaints against companies that slighted them.
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Few would deny that customers should have an outlet for reasonable complaints against companies that slighted them. However, today, increasingly anonymous cyber threats against companies often erupt suddenly and turn nasty, leaving firms unsure about how to deal with them, whether to respond, and if so, how. In this light, can we trust the information on the Web?
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They should realize that they need to be critical consumers of information online ...View the full answer
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Related Book For 
Business Communication Process and Product
ISBN: 978-1111951887
7th edition
Authors: Mary Ellen Guffey, Dana Loewy
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