A. Examine Bryan’s congratulations message in Figure 9.16.

B. How do you think this message will impact work outcomes?
C. How do you think this message will impact workplace relationships?
D. What two changes could you make to improve the message?

Figure 9.16

Transcribed Image Text:

smith & smith advertising Congratulations on Your New Role From: To: Dear Sandy: Bryan Atkins Sandy Cartier Mon, July 25, 2020 Displays EMOTION throughout the message. Congratulations on receiving a director role at DGS. This offer doesn't surprise me in the least. You have succeeded in every campaign you've led here. Your leadership skills and strategic vision are exactly what are needed for a director role. I'm so happy for you. I expect you'll make an immediate impact at DGS. Keep up the great work! Expresses VALIDATION for the milestone. Of course we'll miss you tremendously here at Smith & Smith. Thank you for all the work you've done here. Mostly, thank you for your constant encouragement and friendship. Best wishes in your new adventure! Bryan Shows CONFIDENCE in Sandy's future success. TONE is positive, joyful (yet appropriately bittersweet), and forward-looking.