Form small groups for this exercise on claim and adjustment letters. Have each member of your group study the following two letters. Meet and discuss your reactions to the two letters. How effectively does the writer of the claim letter present his case? How effective is the adjustment letter? Does its writer succeed in showing that the company’s procedures for ensuring hygiene are effective? Does its writer succeed in projecting a professional tone? Write a memo to your instructor discussing the two letters. Attach a revision of the adjustment letter to the memo.

Sea-Tasty Tuna Route 113 Lynchburg, TN 30563 www.seatastytuna.com April 20, 2013 Mr. Seth Reeves 19 Lowry’s Lane Morgan, TN 30610 Dear Mr. Reeves: We were very sorry to learn that you found a fly in your tuna fish. Here at Sea-Tasty, we are very careful about the hygiene of our plant. The tuna are scrubbed thoroughly as soon as we receive them. After they are processed, they are inspected visually at three different points. Before we pack them, we rinse and sterilize the cans to ensure that no foreign material is sealed in them.
Because of these stringent controls, we don’t see how you could have found a fly in the can. Nevertheless, we are enclosing coupons good for two cans of Sea-Tasty tuna. We hope this letter restores your confidence in us. Truly yours,

Sea-Tasty Tuna Route 113 Lynchburg, TN 30563 Gentlemen: Seth Reeves 19 Lowry's Lane Morgan, TN 30610 April 13, 2013 I've been buying your tuna fish for years, and up to now it's been OK. But this morning I opened a can to make myself a sand- wich. What do you think was staring me in the face? A fly. That's right, a housefly. That's him you see taped to the bottom of this letter. What are you going to do about this? Yours very truly,