Question: TEAM EXERCISE Form small groups for this exercise on claim and adjustment letters. Have each member of your group study the following two letters. Then

TEAM EXERCISE Form small groups for this exercise on claim and adjustment letters. Have each member of your group study the following two letters. Then meet and discuss your reactions to the two letters.

How effectively does the writer of the claim letter present his case? How effective is the adjustment letter? Does its writer succeed in showing that the company’s procedures for ensuring hygiene are effective? Does its writer succeed in projecting a professional tone? Write a memo to your instructor discussing the two letters. Attach a revision of the adjustment letter to the memo.

April 13, 2016 Sea-Tasty Tuna Route 113 Lynchburg, TN 30563 Gentlemen: Seth

Reeves 19 Lowry's Lane Morgan, TN 30610 I've been buying your tuna

April 13, 2016 Sea-Tasty Tuna Route 113 Lynchburg, TN 30563 Gentlemen: Seth Reeves 19 Lowry's Lane Morgan, TN 30610 I've been buying your tuna fish for years, and up to now it's been OK. But this morning I opened a can to make myself a sandwich. What do you think was staring me in the face? A fly. That's right, a housefly. That's him you see taped to the bottom of this letter. What are you going to do about this? Yours very truly,

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