Sincere apologies can be effective tools for communicating bad news. By contrast, insincere apologies can alienate your
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Sincere apologies can be effective tools for communicating bad news. By contrast, insincere apologies can alienate your audience.
Think of a situation in which you might want to offer someone an apology. Phrase that apology in an insincere way, as if you don’t really mean to apologize. Then change it to sound sincere. Describe some at least three features that distinguish the two kinds of apologies.
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Related Book For
Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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