Question: Th e most eff ective goodwill messages a. Always try to fi nd an angle that benefi ts the sender in addition to the receiver

Th e most eff ective goodwill messages

a. Always try to fi nd an “angle” that benefi ts the sender in addition to the receiver

b. Avoid details and focus on the emotions of the situation

c. Are sincere and honest

d. Do all of the above

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