Your Task. Decide whether to respond to the following online posts.24 If you believe you should respond, compose a concise Facebook reply following the guidelines in this chapter. Your instructor may also direct that you rewrite some of the posts themselves, if necessary.

a. Dani posted this to the Box and Barrel Facebook site: So sad!! Ran to my store to pick up Pumpkin Yippee Pie mix and it’s all sold out. :(And all sold out online also! Bummer. I knew I should’ve bought more! LOL)….

b. Carrie posted this comment on the Zappos Facebook site: I ordered a few things on the 20th and opted for next day shipping…but UPS says expected delivery date is the 30th! -:-(

c. Steve wrote the following to upscale men’s clothing purveyor Brooks Brothers: I first began shopping at Brooks Brothers about six years ago. I had read a book on menswear called “Style” by Russell Smith. He made mention to brass collar stays. I could not find them in Canada. I wandered into a Brooks Brothers store in Michigan and asked, “You don’t sell brass collar stays do you?” The salesman said,

“Of course.” I bought collar stays, shirts and pajamas that day. A devoted customer I became. You can imagine how happy I am that Brooks Brothers has come to Canada. Bienvenue! Welcome!

d. Allison posted this message on Geico’s Facebook page: I just wanted to thank Geico for all your support on a claim I filed. The service was excellent at one of your body repair shops and also, your customer service is top notch: calls, emails, and not to mention the site which gives you all details possible like pictures, status of the claim, easy contact us section, upload of files. GREAT WEBSITE and SERVICE. Geico has me in GOOD HANDS, not Allstate :-)

e. Mikaela posted this request for information on the Facebook page of her favorite resort hotel, Monte Carlo Resort & Casino in Las Vegas: Will the pool still be opened this weekend?