This insert describes several key challenges that managers face (e.g., maintaining the energy that is needed to keep up with their heavy workload, coping with huge amounts of information, dealing with risk), and the actions that managers take to meet those challenges.

1. In what ways has information technology changed the work of managers?

2. Think about a job you currently have, or a job you formerly had. What were the main challenges your manager had to deal with? How did your manager cope with those challenges?