Questions and Answers of Food service management

The Wagner Act, Taft-Hartley Act, and the Landrum-Griffin Acts provided the foundation for the rules and regulation of:A. Food processingB. Interstate food transportC. Labor relationsD. Nutrition
As you continue the interview described in Question 1, what are questions you may not legally ask?
Which of the following components of the marketing mix refers to channel of distribution for goods and services?A. PriceB. PlaceC. PromotionD. Product
One theory behind the success of branding as a marketing strategy is that customers are willing to pay more for a branded item. This concept, then, should have the most direct influence on which of
A major force driving branding in school food service isA. The US Dietary GuidelinesB. Competition with other schoolsC. Pressure to generate revenueD. Recent regulatory changes under the USDA
A specialty line of sandwiches with its own logo has been developed by the food service staff at a local hospital and is sold in the food court. This represents which type of branding?A. Quick serve
A clinical dietitian wants to use a "value-added" promotion to entice working parents to participate in a healthy food preparation class. Which of the following will best achieve this goal?A. Offer
A hospital sells Dannon Yogurt in the cafeteria. This is an example of which type of branding?A. RestaurantB. Manufacturer’sC. SignatureD. Local
Choosing the "point-at-sale" to display a product is an applied example at which marketing strategy?A. ProductB. PlaceC. PriceD. Promotion
Identifying people within a target market according to where they live is referred to as:A. EconomicsB. DemographicsC. Psycho graphicsD. Geo graphics
Identity and briefly describe four unique aspects of food service, as compared to the manufacturing industry, that have an impact on approaches to marketing and promotions.
Match the following branded concepts with the type of branding it represents. Ben and Jerry's ice cream served on American Airlines flights Pizza Hut operation in a hospital lobby 1. restaurant A. 2.
Market research indicates that customers in an employee cafeteria want more vegetarian items. Menu items are added but do not sell well. The manager of the cafeteria should:A. Discontinue the
Diagram the marketing cycle, identifying the key steps and how they interrelate.
Market segmentation divides the market into groups of people based on various factors. Match the description of these factors in the first column with the type of segmentation listed in the second
Circle the appropriate response.1. Market segmentation defines a group of people who, as individuals or an organization, have needs for products and possess the ability, willingness, and authority to
The point at which a customer chooses one food service operation over another is a result of the operation creating a competitive edge. This is referred to as the point of:A. SaleB. DifferenceC.
An operating statement indicates that $64,751 was budgeted for supplies and that $66,250 was actually spent. Calculate the percent variance.A. 12.3%B. 1.23%C. .23%D. 2.3%Using the following
Zero-based budgeting is used to develop capital budgets in a hospital. The director of Food and Nutrition wants to request a blast chiller. Which of the following is the best quantifiable evidence to
Calculate the labor cost percent of total revenue.A. 2.3%B. 1.23%C. 12.3%D. 23%
Calculate the total revenue.A. $3305B. $4305C. $5305D. $6305
Calculate the average total cost per resident per day for the month of JuneA. $5.23B. $7.20C. $7.63D. $8.17
Calculate the average raw food cost per resident per day for the month of June.A. $.80B. $1.25C. $2.40D. $7.20The following information from a long-term care facility for questions. April $2319 $8126
Using the following information, calculate the monthly net profit.Sales for the month: ...................................................$73,904Food and labor costs
A budget is defined as a communication tool. Explain
What is the value of the food used in June?A. $11,327B. $10,958C. $8496D. $8865The following information from a long-term care facility for questions. April $2319 $8126 $12,363 May $2831 $9037
The budget planning process is a time consuming activity. What are the potential advantages of a planned budget?
Which of the following best represents a volume indicator for a Child Nutrition Program in a public school?A. Number of meals servedB. Number of meal equivalents produced per labor hourC. Number of
List the three parts of the accounting information system and briefly describe each.
Match the type of budget with the appropriate description. 1. plan that includes revenues, expenses and changes in inventory and other working capital items an estimate of the volume of sales in
Circle the appropriate response.1. Labor minutes per meal is an example of a productivity indicator.2. An objective of the budget planning process should be to identify financial standards for
The fundamental accounting formula isA. Beginning inventory + purchases – ending inventory = food usedB. Assets = liability + equityC. Current ratio = current assets to current liabilitiesD. Net
One of the first steps in a job improvement plan should be to:A. Avoid the use of automatic timing and temperature control devicesB. Eliminate the use of prepared foodsC. Eliminate unnecessary
Which of the following methods is the least costly method of conducting a time and motion study?A. Completing operation and process chartsB. Conducting micro motion studiesC. Developing flow
Which of the following is an example of a fundamental principle of motion economy?A. Placing a mixer between two work centers so that employees from both may use itB. Storing all tools in a locked
The objectives of work simplification are toA. Design equipment that is efficient and effectiveB. Make work easier, less costly, and avoid wasteC. Provide charts to analyze work to be doneD. Provide
One of the overall objectives of work design isA. Decreased cost of goods producedB. Decreased cost of operationsC. Increased employee satisfactionD. Increased level of output
In a hospital food service which of the following would be a valuable measure of productivity?A. Food cost/patient dayB. Number of meals/patient dayC. Number of meals/worked hourD. Number of worked
Tools employed in Total Quality Management for problem solving and measurement are:A. Brainstorming and bench markingB. Budgets and ratiosC. Chronocyclegraph and pathway chartsD. QWL and QA
Compare and contrast the concepts of work design and work simplification. Give an example of each.
Lean Six Sigma differs from Six Sigma in the following wayA. The PDCA cycle is not used in order to make the process “leaner”B. It is used only for lean manufacturing operationsC. Verifiable data
Discuss the underlying concept of Six Sigma and how it relates to the normal distribution.
In the TQM philosophy of management, reducing variation is viewed as the key to improving productivity and quality. This reduction in variation is focused on which part of the systems model?A.
Outline the steps required in the PDCA cycle and describe what is necessary in each step.
Place the letter of Total Quality Management tool listed in Column B that corresponds to its use as listed in Column A. Column B benchmarking B. Column A bar charts to illustrate the relative
The best definition of productivity is:A. Level of output for a given degree of inputB. Measurement of quality of service renderedC. Number of full time equivalents available for a given taskD.
Discuss the competencies thought to be essential in order to be an effective TQM leader.
Place the letter of the work improvement study tool listed in Column B that corresponds to its description in Column A. Column A photographic record of hand motions photographic record of a worker's
Circle the appropriate response.1. TQM requires that management operate on Theory X assumptions.2. TQM is based on the systems approach to management.3. QA measures include meals/hour, efficiency
The Act that created a board to hear unfair labor practice cases and to administer the election procedures for determining authorized bargaining agents is:A. The Labor-Management Reporting and
The Fair Labor Standards Act regulates:A. Management practices involving unionsB. Methods of wage payments and hours of work for any industry involved in interstate commerceC. Standards of
Discipline should always be:A. Hot and hastyB. Immediate and oralC. Impersonal and consistentD. In private and in writing
It is time to give performance appraisals to your employees. Your office is small, and you share it with your administrative clerk. To properly carry out the performance appraisal interviews, which
It has often been said that the balance of power between labor and management has swung like a pendulum throughout history, swinging back and forth depending on a number of factors. Labor legislation
If a number of employees are being trained, which one of the following procedures will be most helpful in improving their progress?A. Informing them from time to time that their progress is
Discuss the ways in which adults differ from children as students?
The best way to train a new employee is to:A. Explain the job to the employee and then put her on the jobB. Get the employee ready to learn, and then demonstrate how the job should be done
And, what are questions that would be helpful in assessing a candidate for a cook’s position?
A supervisor's main purpose in training employees on a job is to:A. Be certain that a new employee learns all the jobs in the sectionB. Gain their respect by evidence of his/her comprehensive
Match the acronym in Column A with the area of human resource management to which it pertains in Column B. Column B Areas of Human Resource Management Column A Human Resources Management Acronyms
Skill standardsA. Define the level of performance to achieve successB. Have been set for all positions in food serviceC. Are set by each individual companyD. Measure an individuals ability to perform
You are interviewing a job applicant for a position as a cook. What are the first three sentences you will say to him/her?
Place the letter of the title of the legislation in Column B that prohibits discrimination based on each of the characteristics listed in Column A. Answers from Column B may be used more than once,
Circle the appropriate response.1. Skill standards define the level of performance necessary to be successful on a job.2. Interviewing is a means of communicating.3. The minimum wage that must be
Integrated staffing meansA. Orienting new employees into the organizationB. Designing work so that it is fully integratedC. Making sure that the workforce is diverseD. Moving employees into, through,
The Managerial Grid is based on which of the following?A. Concern for production and concern for peopleB. Herzberg's dual factor theoryC. Maslow's need hierarchy theoryD. McGregor's Theory X/Theory Y
Which of the following would result in reducing communication channel noise?A. Increasing the use of jargonB. Processing more information through the systemC. Providing more frequent and specific
Faulty communication usually indicates which of the following?A. A nonverbal communication channelB. An open communication channelC. Good information filteringD. Noise in the communication system
A barrier to effective interpersonal communication is:A. Consistent nonverbal signalsB. Evaluating the source of the messageC. Hearing the decoded messageD. Hearing the encoded message
Which of the following types of communication is recommended for transmitting factual information in an organization?A. Body languageB. Non-verbalC. OralD. Written
Nonverbal communication may involve which of the following?A. A formal contractB. A memoC. A phone callD. Body language
What is the best procedure to follow when sending messages that are intended to be formal, official, or long-term, or that affect several persons in a related way?A. Arrange an appointment/meeting to
You are a food service manager who has been authorized to make a change in the form in which some food items are purchased. What steps should you go through to ensure that this change occurs
Which of the following kinds of power is most likely to result in job satisfaction and performance in an organization?A. Expert and referentB. Information and connectiveC. Legitimate and
Describe the steps recommended for good decision-making. Give an example of a decision you might have to make and write out your responses to each of the steps you have outlined.
Which of the following types of power is likely to be a function of a leader's personality?A. CharismaticB. ExpertC. LegitimateD. Reward
Discuss what is meant by the "judicious use of power." Does this mean all types of power or just some and why?
To best characterize a “servant leader” it may be said that a servant leaderA. Is motivated by a natural desire to leadB. Uses power judiciouslyC. Is motivated by a natural desire to serveD.
You decide to become more of a servant leader in either a current or future leadership position. What changes should you make in the way in which you approach your leadership role?
Place the letter of the basic tenet in Column B that matches the theory listed in Column A. Column A Column B hygiene factors are not motivators most people dislike work Achievement Motivation A. 1.
In Elton Mayo's studies at the Hawthorne plant of Western Electric, it was found that productivity is likely to _______________when workers are given special attention by management, regardless of
Compare and contrast Theory X-Theory Y to the "Old Leadership Style" and the "New Leadership Style,"
Match the names of the management researchers in Column A with the name of the theory that resulted from their research, in Column B. Column B Column A 1. 2. 3. 4. 5. 6. 7. 8. Blake and Mouton Hersey
Circle the appropriate response.1. In the era of scientific management, organizational leaders were not as concerned about managerial ethics and social responsibility as they are today.2.
The theory that states that “motivation is a function of the person’s ability to accomplish the task and his/her desire to do so” is calledA. Expectancy TheoryB. Hertzberg’s
A new employee would find which of the following management tools the most useful:A. Job descriptionB. Job specificationC. Work scheduleD. Skills matrix
A job specification describes the:A. Job relationships of the position to other jobsB. Minimum standards that must be met by the applicantC. Responsibilities of the positionD. Work schedule to be
A tall, narrow pyramidal organizational shape would tell us which of the following about the organization?A. Has functional departmentalizationB. Has small span of managementC. Violates the scalar
An organization chart does not show which of the following?A. Advisory relationshipsB. Formal structureC. Informal relationshipsD. Lines of authority
Which of the following managerial skills should comprise the largest component of the work of top-level management dietitians?A. ConceptualB. FinancialC. HumanD. Technical
A manager using influence to encourage employees and to assist them in reconciling their needs with the goals of the organization is engaging in which of the following roles?A. LeaderB. LiaisonC.
Formal authority and status are most related to which group of roles?A. DecisionalB. InformationalC. InterpersonalD. Technical
Discuss ways in which the advent of strategic management has changed the way management functions.
A personnel manager may have a number of subordinate managers over whom the personnel manager has positional authority. In that sense, the personnel manager is a ________ manager. If however, the
Discuss Chaos Theory and explain what this theory recommends to managers..
Which of the following is the best synonym for division of labor?A. CoordinationB. OrganizationC. Span of controlD. Staffing
Discuss the two main goals of Frederick Taylor's system of scientific management and why the theory was replaced in time by the human relations
Which of the following is the next step most managers take after setting goals and objectives?A. Develop plans to help achieve the goals and objectivesB. Establish control for the goals and
Describe the difference between a job specification, job description, and a job schedule including the purpose for which each is used.
Place the letter of the management theory in Column B that has made the contribution to current thinking listed in Column A. Column B Column A a change in one part affects all parts of the

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