Fundamentals Of Management 1st Edition Yongqing Fang, Kamal Kant - Solutions

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How are your facilitation skills? Using the content in this chapter, make a list of three things you can do to make your meetings more efficient and implement them in your next meeting.
Use an online chat or bulletin board to post discussion questions from this chapter with your classmates or colleagues. Take turns facilitating the group discussion online, seeking feedback at the end of the exercise so as to work on continual improvement of your facilitation skills.
Select a current “hot topic” of debate in your community, such as the siting of new public facilities, zoning issues, plans to build or widen roads, changes to policies regarding public health or welfare, and so forth. Screen this issue using the screening tools supplied in this chapter to
Go to the website of any local, state, or federal government agency to find one or more upcoming public meetings on a topic of interest.Alternatively, if you are a shareholder or manager within a corporate environment, attend a shareholder’s meeting. Answer the following questions:How was the
Think, pair, share: Think back to the most productive meetings you have attended. Make a list of the characteristics that described these meetings and the people leading the meetings. Now, make a list of characteristics to describe the last meeting you led or participated in as a manager. Compare
If you work for a regulatory agency, what steps are taken to encourage collaborative and mutually beneficial relationships with the organizations you regulate and other stakeholders?
Which governmental agencies regulate your company or organization?What does your organization do to work smoothly with them?
Does your organization use a mandatory arbitration clause in its employment or consumer contracts? How is this perceived? What are the costs and benefits implicit in your organization’s decision to use or not to use such clauses?
What customer loyalty programs do you participate in? Are they effective tools for attracting or retaining your business? Why or why not?
Think, pair, share: What type of customer service information does your organization gather and analyze? How could that data gathering and analysis be improved?
Use figure 10.3 to map out your recurring work tasks. Which must be done only by you, which could be shared, and which should go to someone else?
Whose opinion can improve your performance? Write down the names of four to six people who know you, care about you, and want you to succeed. These are the people whose opinions matter most. This week, tell them you value your opinion and seek their advice to improve your performance. Ask them to
Identify one or more perverse incentives in your workplace, your homeowner’s association, or civic group with which you are familiar.What would it take to change it?
Which of the coaching tools can you apply in your work? Which seem less applicable and why?
How might your current organization benefit from the work of an ombudsman?
Make a list of interview questions that you would include as part of a needs assessment for an organization with which you are familiar.Whom would you interview or survey for your needs assessment?Would there be any obstacles to conducting a needs assessment in your organization? How might those be
Think, pair, share. Think about the values that your organization’s current dispute system embodies. What does the current system say about your organization’s culture or leaders’ vision for the organization? Pair up with a colleague or classmate and discuss the role of organizational culture
Benchmark the disputing systems of organizations like yours. How are your competitors or peers addressing employment disputes? Which organizations are the leaders or innovators and how can your organization learn from them?
Analyze the current system of disputing in your organization. Every organization has methods of resolving disputes, either directly or indirectly. In that system, what is working well and what isn’t? What are the costs, benefits, and consequences of the current disputing system? Who are the
Analyze your current organization to ascertain its current life cycle phase. How can you lead your unit to avoid the pitfalls associated with its current phase?
Work in teams or singly to create a list of interview questions you might use to help ascertain how well an applicant will fit into your ideal work team. What traits or behaviors are you looking for and how would you measure them? What questions would you ask of their references?
Think, pair, share: Think back to the most successful team of which you have been a member. This can be a sports team, a work team, or a team in your civic life. Why was that team so successful and enjoyable? Which factors from this chapter can explain its success?Now do the opposite—think of a
Use the Four Frames to plan some new activities for your work life over the next two weeks. What will you do to build strengths in each of the areas: Human resources, political, structural, and symbolic?
Take the Four Frames survey by Bolman and Deal to ascertain your own strengths and weaknesses in each area:http://www.leebolman.com/reframing_teaching_resources.htm Then, use this scenario, either alone or as a group exercise, to determine which activities you would undertake in each area in
Develop a plan for effectively working with one or more difficult people at work. What can you do to bring out their best?
Use the information in table 7.2 to analyze your own workplace behaviors. Choose one to three workplace behaviors to improve over the next week.
Develop a list of exit interview questions to ask employees who have left your organization. Use these to analyze the root causes of turnover and develop an improvement plan.
Create a survey that will be used to gain feedback on workplace morale and engagement within individual work units at your organization. What questions would you include? How would you integrate this survey into the annual bonus or merit raise structure of your organization?
Have you ever seen, experienced, or been the workplace bully? What conditions give rise to this behavior? What can employees at all levels do to prevent or stop bullying behaviors at work? How have these been handled well or not well?
What motivates you? How does this compare to one or more of your coworkers?
Discuss the process of your last performance review. What improved your motivation and what decreased it? What were you able to use to improve your performance?
What does your organization do to minimize employee turnover? What improvements could be made at reasonable cost?
List the values your organization espouses officially. Then compare those values to its cultural practices to assess the extent to which there is alignment. What can you do to improve alignment within your unit or your role? If misalignment exists, consider whether or how to raise these concerns to
Use the decision-making matrix to weigh any important decision facing you in your personal or professional life.
With your classmates, co-workers, family, or others, create an active bystander response to these scenarios. You can act them out or just discuss options for effective bystander interventions.A) You see a parent screaming at her three-year-old in the parking lot of the grocery store. Then, she
Using figure 5.2, think of an organization with which you are familiar.How well is it doing on all three levels of organizational culture (the relational, the symbolic, and the material)? Are material benefits distributed or earned without any biases related to race, gender, disability, and others?
Have you ever been an active bystander or seen one intervene? Has there been a time you intervened or wished you had done so? Discuss the ways in which an active bystander training session might benefit your organization or be of use to your community members. What workplace behaviors are ripe for
Using the Power and Diversity Triangle, spend some time developing a list of things that people closer to the bottom know about those at or near the top, but not vice versa. How does this impact the organization? To what extent is this normal and healthy? Are demographic characteristics associated
Analyze and discuss the communication styles prevalent in your workplace. Is there an overall preference for direct or indirect communication? Do the employees generally share a polychronic or monochronic approach to time, or is there an absence of consensus on this issue? What is your
Think of a challenging relationship in your work life or a persistent unresolved problem at work. Now, imagine that two years have passed and this relationship or problem has reached an ideal state. What actions would you need to take now to reach that ideal state in two years? Engage in
Make a list of the sources of recurring, predictable conflict within your organization or with its customers or clients. Which skills or processes could be applied to reduce the negative effects of those conflicts and resolve them at the lowest possible level?
ADR Process Matching Exercise. Match each term to the process described. See end of chapter.
Think of a conflict in your work environment or in the news. Which ADR process would have been best to address this conflict and why?
Share any experiences you have had with alternative dispute resolution. What worked or didn’t work well?
Negotiation practice: Bureaucrats and Budgets:Imagine you and three co-workers are diplomats working at the U.S.Embassy in ____________ (fill in the blank with any country). Each of you has a “pet project” which you want to see implemented, yet the US$4 million budget was just cut in half.
Using a story from the newspaper to analyze a contemporary negotiation, label the positions, interests, and BATNAs, and apply other course concepts. Was the negotiation interest based or distributive in nature?
Similar to the previous question, review the scenario between Elise and Jacob and label their position, interests, BATNAs, settlement zone, resistance points, and so on.
Think, pair, share: Think back to a negotiation in which you participated or witnessed. Was it a distributive or integrative negotiation? How could you tell? Apply the following terms to an analysis of that negotiation. Was value created, claimed, or both? What were the interests, positions, and
How do you feel about salary negotiations and why? What can you do to become more comfortable with salary negotiations?
Who is the best negotiator you know and what techniques does she use?
Do you look forward to negotiations or avoid them? How does this align with your conflict styles inventory exercise from chapter 1?
What was your most difficult negotiation and why? What went well and what didn’t?
Alex, Pat, and Sandy own a consulting business together. They just completed a job that brought in $2,400 to their company (after expenses). Alex is a semiretired former executive. His contacts brought the business to the company but he only worked six hours on the project. Pat is single and has no
Imagine you are a manager for a corporation, government agency, or nonprofit organization (pick whichever applies to you). You need to speak to an employee who is underperforming. How would you frame the situation to maximize the employee’s chances for improvement?How might you create goals and
You are the manager of your work unit and you just learned that you must lay off one of your ten employees. You are not part of a unionized workplace and you have full discretion to decide whom to let go.Which standard of fairness will you use and why? Which factors will you include in your
Think of a performance-review process you have experienced, either as the reviewer or as the employee being reviewed. How would it have been different if it took a collaborative and procedural orientation?Brainstorm questions for a performance review that encourages employees to compare their
First, go to “Elise and Main Street Bakeries: Ben’s Trip to Store Number Seventy-Five” at the end of this chapter. Go through each paragraph and identify every form of cognitive bias or conflict theory you can find. Then develop a list of possible remedies that Ben can recommend to Elise that
Complete this sentence five times: “I am (a)_____________________.” You might select words like:mother/father, wife/husband, daughter/son, engineer, manager, Catholic, Canadian, hiker, runner, vegetarian, Cuban-American. What do these words tell others about who you are or aren’t? How do you
Think of a conflict that has been in the news recently. Which of these theories best explains why the conflict arose or the choices made by parties to the conflict? Discuss the pros and cons of different theories as explanations for these events.
How useful (or not useful) is a knowledge of conflict theory for managers? What is the connection between these theories and your practical management decisions?
Exercise: Traits and Behaviors of Great Managers. This can be done as a group or individual brainstorming exercise. Sample answers are listed as follows. The responses listed here are simply common examples. Using the table, list the “Great Manager” traits and behaviors you already do. Then add
In groups of three, practice being the speaker, the listener, and the observer. Have the speaker tell a short story about some problem or concern he or she has had in a past or present work environment. The listener should use the skills described in this chapter, including the use of a summary
Choose the best style of decision making for this scenario. In the last month, three out of ten of your employees have come to you to complain that one of their co-workers is shirking by coming in late, leaving early, and leaving his work for others to finish. You were hoping this employee would
Either individually or in small groups, develop a list of interview questions that you could use for potential new hires. These questions should give you a sense of how this person responds to conflict and how well he or she will fit into your team’s environment. In addition to designing
Who is the best listener you know? What makes them such a good listener?
Think about a current or previous problem or conflict in your work environment. Which of the five conflict styles best describes your approach to that conflict? Which style best describes the style(s) used by others in the conflict? Was the conflict or problem successfully resolved? Why or why not?
While the CSI was developed as an individual-level tool, we often see analogous behaviors within work teams (e.g., departments or units) as well as entire organizations. Which style best describes the unit in which you work or manage? Why? Which style best describes your organization as a whole?
Overall, how will you assess the organisational performance of the entire group of volunteers?
How would you ensure that this group of volunteers would remain highly motivated through the entire duration of the Olympics including two weeks prior to the opening of the Olympics and two weeks after the end of the Beijing Olympics?
How would you ensure a uniform culture of helpfulness and service among the volunteers to ensure the visitors and spectators have a pleasant experience at the Beijing Olympics?
How will you track the performance of each volunteer including their attendance, and whether they are carrying out the duties and task assigned?
What will be the role of the volunteers appointed to leadership positions? Should they behave as transactional, transformational or charismatic leaders or some combination of these?
What will be the organisational structure of the volunteers? Describe the hierarchy to facilitate planning, organising, leading and controlling. Describe the advantages and disadvantages of the structure you propose.
How would you manage (control) of the applications, from receiving the application to tracking the progress of the selection and notifying the candidates on the outcome?
Lately ineffi ciencies had started to appear at FADS stores due to poor decision making. Propose the introduction of an appropriate decision-making process for FADS.
Explain why planning would be important to managers working at FADS and what are the qualities their plans would require to be effective?
Defi ne what are effi ciency and effectiveness in the context of organisational performance. What are the managerial competencies for the 21st century needed by the managers at FADS?
What are low-cost and focused low-cost strategies? How would these strategies be applied in FADS?
The CEO has requested you to identify effective leaders from among the managers and executives. To enable you to do this task, describe leadership traits and personal characteristics related to effective leadership in FADS that you would adopt in your identifi cation of leadership process. Your
Organisational culture is clearly an important ingredient for effective organisational performance, i.e. achieving effi ciency and effectiveness. The CEO has asked you to explain to the managers and executives in FADS the concept of organisational culture and the importance of developing the right
Sketch an organisational structure for FADS based on the description in the case study. Justify the appropriateness of the organisational structure based on the factors affecting organisational structures and the advantages and disadvantages of the different types of organisational structures.
To ensure high organisational performance, describe how members of The Holihot’s management team in Singapore can achieve high effi ciency and effectiveness.
Describe how the management team can create a learning organisation at the The Holihot in Singapore? Support your answer with examples.
What should be the qualities incorporated in The Holihot’s control system to ensure it is effective? Describe these qualities to ensure effective control.
Decision making at The Holihot is inherently often uncertain and risky.Consequently the members of the management team at The Holihot sometimes make satisfactory rather than optimum decisions. Explain the concepts that attribute to this weakness at The Holihot.
Justify why planning is important for the members of The Holihot management team in Singapore in the context of The Holihot’s mission.
As part of a global chain of the Holiday Hotels, The Holihot in Singapore actively promotes diversity among its employees. Describe at least fi ve roles that The Holihot’s management team can play in effective management of diversity at The Holihot.
Depict an organisational structure for The Holihot in Singapore and describe the advantages and disadvantages of the suitability of the structure proposed for The Holihot. You are required to draw the organisational structure.
What is information richness? Compare and contrast two types of communications to illustrate the concept with examples of SAVE stores.
The CEO of SAVE had heard about Job Characteristics Model and selfmanaged work teams. He now wants more details. Draw and explain the Job Characteristics Model and its usefulness to managers in SAVE. Explain what self-managed work teams are. How can self-managed work teams help SAVE employees to
Discuss whether the managers in SAVE should be transformational or transactional leaders.
How can self-managed work teams help SAVE employees to experience meaningfulness and responsibility for the outcomes of their work?
As the electrical and electronic goods business is highly competitive, the CEO asked for improvements in behaviour control in his business. Explain what is behaviour control and describe briefl y what action can be taken to improve behaviour control at SAVE.
Propose an appropriate organisational structure for SAVE based on the information provided in the case above and justify your choice based on the advantages and disadvantages of different types of organisational structures. You are required to draw the organisational structure for presentation and
The CEO of SAVE has asked you to craft a mission statement for his company. Explain what is a mission statement and why is it so important for an organisation. What points would you include in the mission statement for SAVE?Craft the actual mission statement for SAVE as you perceive it and explain
What kind of employees would prefer to work in a virtual team? What kind of employees would prefer to work in a team that meets face to face?
Why do all organisations need to rely on groups and teams to achieve their goals and gain a competitive advantage?
Describe what transformational leadership is and explain how managers can engage in it. How can managers at RAW Bookstores engage in a transformational leadership? Cite specifi c actions they can take.
Why might managers want to change the behaviours they engage in, given their situation, their subordinates and the nature of the work being done? Do you think managers are able to readily change their leadership behaviours? Why or why not?
How does output control, behaviour control, the control process and organisational culture differ for a small single store business versus an organisation with a large number of stores?

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