Through customer service, resource optimization, and the innovative use of information and technology, the Michigan Department of Technology, Management &
Through customer service, resource optimization, and the innovative use of information and technology, the Michigan Department of Technology, Management & Budget (DTMB) impacts every area of government. Nearly 10,000 users in five major departments, 20 agencies, and more than 100 bureaus rely on the EDW to do their jobs more effectively and better serve Michigan residents. The EDW achieves $1 million per business day in financial benefits. The EDW helped Michigan achieve $200 million in annual financial benefits within the Department of Community Health alone, plus another $75 million per year within the Department of Human Services (DHS). These savings include program integrity benefits, cost avoidance due to improved outcomes, sanction avoidance, operational efficiencies, and the recovery of inappropriate payments within its Medicaid program.
Questions for Discussion
1. Why would a state invest in a large and expensive IT infrastructure (such as an EDW)?
2. What are the size and complexity of EDW used by state agencies in Michigan?
3. What were the challenges, the proposed solution, and the obtained results of the EDW?
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