When Rob Tannenbaum picked up his $160 shirt at the dry cleaners, he found it too badly torn to wear. He sued, claiming negligence. New York Cleaners denied causing the tear. In addition, the Cleaners claimed that even if the company damaged the shirt, an exculpatory clause on the back of the ticket limited its liability to 10 times the cleaning fee of $2, or $20. 

Questions:

1. Was the cleaner negligent? If so, did the exculpatory clause limit the company’s liability?

2. What did the court say about the visibility of the clause?