Questions and Answers of Management A Practical Introduction

Explain the critical role information technology plays in enabling supply chains, giving examples to illustrate your answer.
An efficient supply chain is a prize worth striving for. According to Accenture, the consultancy firm, ‘supply chain leadership’ can increase a company’s market capitalisation by between 7 and
Are knowledge and knowledge assets really a primary resource as suggested by Peter Drucker? Under what circumstance might this assertion not hold?
Identify the key elements of a knowledge system to manage innovation. How should they be organised?
What types of information would you keep in an innovation knowledge repository? List the types of items under each category. How would you organise and manage it to make it more effective?
Define the basic generic knowledge strategies? What dimensions underlie their definition/classification? Comment on how/why the evolutionary trajectory of the knowledge strategies may break down.
How can benchmarking be used for innovation? What are the advantages and disadvantages associated with each type? Give examples of the types of benchmarking in relation to specific innovation
Under what situations should you look to source knowledge externally and under what circumstances should it be created internally?
Identify the key challenges of collaborating for innovation. How can these be overcome and managed?
If the average age of the scientists in your company’s R&D department is 48, surely there is no need to worry yet about losing expertise if one of them retires? Wrong, says David DeLong: ‘I want
In 1969, a radical new children’s program appeared on television, one specifically designed to blend education with entertainment (characterproducts.com, 2004). Sesame Street, which has been on the
On average, how often did you watch educational television (for example, Sesame Street) or use educational media (e.g., computer games, apps) when you were a child? (circle one) Not at All | Very
Lisa, Steve, and Chen were feeling triumphant. Just 3 months ago, their company, Ryan Project Systems, had merged with Gierig Strategien AG, a consulting firm headquartered in Germany. At the time,
Two years out of college, Ashlee Mosteiller had recently joined the internal audit department of a large pharmaceutical company as a junior quality assurance analyst. As a team, these analysts
Jason was a man with a plan. Immediately after graduating from college, he created his own cleaning company.He started off cleaning houses doing all of the dirty work by himself, but over time, he
Historic Philadelphia is a booming travel destination. Among the many sites tourists visit while in one of the nation’s oldest cities is the Granovetter Church, a partially restored building nearly
Trina had always loved her job at the Columbus AIDS Confederation (CAC). She was part of a small nonprofit that served economically disadvantaged people who had been diagnosed with HIV/AIDS. As a
A new leader brought renewed enthusiasm to the Brunswick County Conference & Visitors Bureau (BCCVB), the official tourism promotion agency for Brunswick County, Pennsylvania. Under her leadership,
For more than 80 years, Hope Medical Center had serviced its local residents as a privately run, not-for-profitcommunity hospital. However, with the rapidly escalating cost of medical care, last
When the Pennsylvania Gaming Control Board approved applications for the development of two casinos withinthe city limits of Philadelphia, controversy immediately ensued. Before the state had
Evelyn and Doug were active in their retirement. They both spent a lot of time working for their community theater group, organizing fund-raisers, building sets, and selling tickets. As full as their
Selena Framingham is a 24-year-old woman from the South. She was the first in her family to attend college, and she was very proud of the fact that she paid for her entire education by earning
What are the seven challenges of being a manager, and which one is the one I will probably most have to worry about during my lifetime?
You have been hired by a vice president of a national company to create an employee attitude survey, to administer it to all employees, and to interpret the results.You have known this vice president
How would I summarize the behavioral viewpoint,and what are its contributions?
You are a vice president for a company in the insurance industry, and you supervise five managers. These managers in turn supervise a host of employees working in their departments. Your company is
Student loan debt nearly tripled between 2007 and 2017, thanks to increased attendance at for-profit colleges along with rising college tuition and living expenses.233 For hundreds of thousands
In May 2015, seven Fédération Internationale de Football Association (FIFA) officials were arrested at the Hotel Baur au Lac in Zurich as they were preparing to attend the 65th FIFA Congress.143
Why are they important?
Planning and strategy go together, and they flow from a company’s mission and vision. Decisions made in the pursuit of corporate strategy are challenging because they ultimately involve choices
Colleges and universities typically earn revenue from tuition, state taxes, and donations. The contribution from state taxes has been decreasing, creating a funding problem for many colleges and
1: Emotional support dogs help people suffering from anxiety and other psychological disorders during airline travel. Airlines have responsively recognized this issue within the structure of federal
Person–organization fit reflects the extent to which someone’s personality and values match, or fit, with an organization’s culture and climate. Good fit is important for both employees and
What is human resource management and its purpose, and what are the two types of fit important to it?
This challenge considers the human resource policy of asking new hires to sign a noncompete agreement.Noncompete agreements (NCAs) are “employment provisions that ban workers at one company from
What if there were an easy way for police to locate suspects?Would law enforcement find this valuable?These are questions one company asked when they created an innovative solution for identifying
Traveling on an airplane can be extra difficult for overweight and tall people. The width of an average airplane seat has decreased from 18.5 inches in the early 2000s to around 17 inches.390 Given
Briefly describe the four content perspectives discussed in this chapter: hierarchy of needs theory, acquired needs theory, self-determination theory, and two-factor theory.
Workplace wellness programs (WWPs) aim to motivate employees to live healthier lifestyles. Companies encourage participation by offering insurance premium discounts, cash prizes, health club
Eleven states and the District of Columbia have legalized recreational marijuana use as of 2020: Alaska,California, Colorado, Illinois, Maine, Massachusetts,Michigan, Nevada, Oregon, Vermont, and
Starbucks launched a multimillion-dollar global brand campaign in 2014 called “Meet Me at Starbucks.” The ad focused not on coffee, but instead on the idea that Starbucks stores were a great
Explain the differences between formal and informal communication channels.
The COVID-19 pandemic put immense stress on the U.S. health care system. Some of America’s largest cities,such as New York, Chicago, and New Orleans, were hardest hit and faced a lack of supplies
Explain the four perspectives of the balanced scorecard.
Explain the following TQM tools and techniques: outsourcing, reduced cycle time, the ISO 9000 series, the ISO 14000 series, statistical process control, and Six Sigma and Lean Six Sigma.
More companies are using GPS apps to track the whereabouts of their employees for productivity and safety-related reasons. A 2019 study of 1,585 employees showed that nearly a third of them were
What is the difference between being efficient and being effective?
What is the formal, three-part definition of management?
How would I define the four functions of management?
What are the differences among the four levels of managers in the organizational pyramid?
Porter and Nohria’s recent study came up with three important findings about a manager’s routine. What are they, and how do they compare to what Mintzberg’s earlier study found?
Mintzberg also found that managers play three important roles. What are they, and what examples can I think of?
What are the three skills that exceptional managers need to cultivate, and which one do I probably have to work on most?
What does it mean to be career ready, and what are the attributes that define it?
How can I build my level of career readiness?
What are the different management viewpoints?
What are six practical reasons for studying theoretical perspectives?
What are the contributions of scientific management?
What would be an example of the application of the four parts of a system?
What would be an example of the application of the contingency viewpoint?
Where have I seen an organization employ evidencebased management?
Why should I adopt a shared value and sustainable development perspective?
What are three roles I could play as a manager in a learning organization?
How would you explain the difference between internal and external stakeholders?
Among external stakeholders, what’s the difference between the task environment and the general environment?
Of the 10 groups in the task environment, which five do you consider most important, and why?
Of the six groups in the general environment, which one do you think has the least importance, and why?
Distinguish among the four approaches to resolving ethical dilemmas.
How would you summarize Kohlberg’s levels of personal moral development?
What are five ways that organizations can promote ethics?
Describe the levels in Carroll’s corporate social responsibility pyramid. Where does trying to achieve sustainability fit in?
What is corporate governance and why is it important? How can good corporate governance be used to build more ethical and socially responsible organizations?
What is corporate governance and why is it important? How can good corporate governance be used to build more ethical and socially responsible organizations?
What are three important developments in globalization?
What are some positives and negatives of globalization?
What are the principal reasons for learning about international management?
How do ethnocentric, polycentric, and geocentric managers differ?
What are five reasons companies expand internationally, and what are five ways they go about doing this expansion?
What are some barriers to international trade?
Name the three principal organizations designed to facilitate international trade and describe what they do.
What are the principal major trading blocs, and what are the BRICS countries?
Define what’s meant by “culture” and describe some of the cultural dimensions studied by the Hofstede model and the GLOBE project.
Describe the six important cultural areas that international managers have to deal with in doing cross-border business.
What are planning, strategy, and strategic management?
What is the difference between a mission and a vision, a mission statement and a vision statement?
What are three types of planning?
What are two types of goals?
What are SMART goals?
What three things have to happen for MBO to be successful?
Explain the planning/control cycle.
What is strategic positioning, and what are the three principles that underlie it?
What are the five steps in the strategic management process?
What are the tools that can help you assess a company’s current reality?
Based on the SWOT of Toyota contained in this chapter, what advice would you give to CEO Akio Toyoda?
How is VRIO different from a SWOT analysis?
What are the three overall types of corporate strategy?
Describe how the BCG matrix and diversification are used to establish corporate-level strategy.
What are Porter’s five competitive forces?
Explain Porter’s four competitive strategies.
Describe Welch’s questions for developing a business-level strategy.

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