Use the devil’s quadrangle framework to identify and discuss which performance measures may be affected (positively or negatively) by the following process changes:

a. A new computer application is introduced that speeds up the handling of loan applications.

b. An e-tailer hires temporary warehouse workers in December to handle the increased order picking volume caused by Christmas orders.

c. A video rental company with brick and mortar stores experiences a rapidly decreasing customer base. They therefore decide to invest in new technology and offer customers electronic streaming services to rent movies online and on demand.