Business Process Management: Practical Guidelines To Successful Implementations 4th Edition John Jeston - Solutions

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3 List the dimensions of the BPMM model and provide a brief description.
2 List the six factors of BPM maturity.
1 List the five levels of BPM maturity and typical characteristics of each level.
3 Describe the key lessons learned in each of the three case studies.
2 Describe the steps/phases in each of the three case studies.
1 Describe the key challenges in each of the three case studies.
7 What is the role of a CPO?
6 What are the activities of a CBPE?
5 What is the role of process owners?
4 What are the key steps an organization needs to take to further embed BPM in the organization?
3 What are the three stages organizations can be in and progress through?
2 What are the key elements of embedding?
1 Why should organizations strive to embed BPM?
5 What are the six leadership styles?
4 Draw the sphere of influence.
3 What are the three levels of leadership?
2 Why is leadership important in a BPM activity?
1 What are the key differences between leaders and managers?
11 Provide a brief comparison between these two approaches.
10 Describe the four steps in the AI approach, and list some of the questions that may be asked in each step.
9 Briefly describe the Appreciative Inquiry (AI) approach.
8 List four trust builders and four trust busters.
7 Briefly describe why organizational trust is critical.
6 Name some of the challenges with this traditional approach.
5 List the steps in the traditional approach to change management with a brief description of each step.
4 List the eight major groupings of culture actions, and provide some examples for each group (refer to the Extra reading section and Kotter’s change model in Table 25.4).
3 List the four main influencers of behavior noting if they are a motivator or constraint and why.
2 Briefly describe why an organization’s culture will significantly influence its performance.
1 Briefly describe the importance of people change management in BPM activities.
6 What are the most common project management risks?
5 What models can be used to map current and desired states for stakeholders?
4 What are the key steps in stakeholder management?
3 Why is stakeholder management important?
2 Can you name five project gates?
1 Why are project gates important?
• Why are the three essentials crucial for each BPM activity?
• What are the three essentials for each BMP activity?
5 Briefly describe how this phase links in with the Foundations and Enablement phases, and with the BPM House.
4 Briefly list and describe the six steps in this phase.
3 List the four activities that must be completed before beginning this phase.
2 Why is sustainability important?
1 Describe in one brief paragraph the purpose of this phase of the 7FE Framework.
8 What are the key steps in relation to benefits when handing the project over to the business?
7 What is a Benefit Delivery Matrix and how does it assist in the benefit realization?
6 Why would you use multiple scenarios when refining and optimizing the benefit mix?
5 What are the roles and responsibilities of the benefit owner and BPM activity sponsor?
4 What are the key elements in a benefits register?
3 How does the benefit management framework relate to the process architecture?
2 Why is a a benefit step included in each BPM activity phase?
1 Why is benefit realization essential in any BPM activity?
5 Why and how will you monitor and adjust the implementation?
4 Why is a roll-back plan necessary?
3 How will you involve clients and vendors in marketing and testing?
2 How would you use social media during the Implement phase?
1 What are the four implementation scenarios and when would you use them?
4 Why is traceability of requirement important?
3 What are the main differences between requirements led and system led development?
2 What are the main differences between the agile and waterfall approaches?
1 What are the various solution options regarding system development?
4 What considerations should be taken into account for training?
3 What steps are taken to derive the organization structure?
2 What are the elements of the people strategy?
1 Which aspects of the TOM are covered in this stage and why are they important?
5 What validation needs to be completed prior to approval?
4 How can Innovate workshops be structured?
3 What type of involvement is required from internal and external stakeholders?
2 What should executive management agree prior to the Innovate workshops?
1 What is unique about the Innovate phase?
5 What are the key risks of the Understand phase?
4 What are the deliverables of the Understand phase?
3 Prepare a Critical to Quality tree for a service.
2 What are typical agenda items in an Understand workshop?
1 What are the pros and cons of modeling the current process?
7 Create an example of a BPM activity (project) team structure, and briefly explain the various roles within the team.
6 Do you need to develop a high-level implementation plan at this stage, and if so, why?
5 What are the potential benefits of the Process Selection Matrix and the Process Worth Matrix?
4 Define an agenda for the executive workshop and the purpose and outcomes from each agenda item.
3 Is it important for the BPM team to have a high-level understanding of the business processes in, or potentially in, scope?
2 What is the purpose of the team completing the initial stakeholder interviews?
1 What is the purpose of communicating at this stage of the BPM activity?
14 How does technology contribute to BPM enablement?
13 Why is matching the organizational design to business processes important?
12 How can people process capability be built and why is it important?
11 What are the purpose and benefit of performance management guidelines?
10 Describe a benefits management framework and list five aspects of it.
9 What is a process asset and what are the benefits of having it?
8 Why is process standardization not always the right choice?
7 What is process architecture and what are its typical aspects?
6 Describe how you ensured traceability between the strategy and the BPM Center of Excellence activities.
5 Describe a sample organizational process governance structure.
4 Describe the six aspects of strategy and execution governance.
3 What are the five levels of a process asset structure? Provide a brief description of each level.
2 What is usually the best method to create the TOM components?
1 The Enablement phase is only necessary in certain BPM circumstances.What are these circumstances and why is the Enablement phase necessary?
13 The selection of the BPM TOM components will impact how BPM is implemented within the organization. Why?
12 How will the selected BPM approach impact the likelihood of success?
11 What are the benefits of conducting the Red Wine Test?
10 How will BPM activity width impact a BPM approach?
9 Is it necessary to understand the organization’s business drivers for BPM and, if so, why?
8 Will the BPM maturity of the organization impact the implementation of BPM and, if so, why?

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Business Process Management: Practical Guidelines To Successful Implementations 4th Edition John Jeston - Solutions

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