A local upscale restaurant uses a website to take and manage its reservations. It has been receiving
Question:
A local upscale restaurant uses a website to take and manage its reservations. It has been receiving an unusually high number of customer complaints about its reservation system. The restaurant conducted a survey of customers, asking them whether they had encountered any of the following problems in making reservations: restaurant website down, reservation button links to incorrect page, could not locate reservation button, too long a wait for reservation page to load, error message appears after making reservation, reservation confirmation shows incorrect date and time. Suppose a survey of 744 complaining customers resulted in the following frequency tally.Construct a Pareto chart from this information to display the various problems encountered in making reservations.
Step by Step Answer:
Business Statistics For Contemporary Decision Making
ISBN: 9781119577621
3rd Canadian Edition
Authors: Ken Black, Ignacio Castillo