Here are more proposed survey questions for the survey mentioned in Exercise 13:

Question 3: Do you find that the slow speed of dial-up internet access reduces your enjoyment of web services?

Question 4: Given the growing importance of high-speed internet access for your children’s education, would you subscribe to such a service if it were offered?

a) Do you think these are appropriately worded questions? Why or why not?

b) Which one has more neutral wording? Explain “what can go wrong.”