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business
valuation measuring and managing
The Human Challenge Managing Yourself And Others In Organizations 7th Edition Mary Tucker - Solutions
4. Discuss what causes conflict in organizations.
3. Explain the conflict paradox.
2. Distinguish bet"een cognitive and affective conflict.
1. Identify the three levels of conflict exploration.
■ Is conflict always bad?
■ What causes conflict? Can it be avoided or just managed?
■ When I win. does it mean that someone else bas to lose?
■ Is conflict always part of personal and business relationships?
■ What is conflict?
6. What are effecti,-c \\"3) Lo demote and dism1SS m ,~ .
5.• Whal are the best ways to be promot edI' D mostonr-amzauons. it ''ell more than the boss? . - - di -dU31s"
4 Explain why proballonary emp O} • • ? ls· all-"-"t to earn
3. Describe the types of biases that may occur I·D rau·n g e·m plo,-=. 1 .ees should be evnluated frequently_
2. Describe the various methods and types of performance 3~
1. What are the purposes of performan~ app raisaJ•s C? an one instrument effectfrely serve more than one p~? faplam. .
■ What are some ethical and legal implications for appraisals. promotions, and dismissals?
■ How would you handle disciplinary action, demotions, and dismissals?
■ What are the technological implications for paperless appraisals?
■ What are some of the human errors in rating employees?
■ What is management by objectives (MBO)? What are behaviorally anchored ratin g SCales(BARS)?
■ What type of appraisal is the most difficult to conduct?
■ Why is a job description important?
■ What, if any.are the differences between performance appraisal and performance evaluation?
6. Whal are the differences bet-..cen asserth-en~ and aggrcs.m--cnes.?
S. Describe the differencesb et-..ceni nstructionalmethodsandaperienti31ta :hniques
4. Describe the training and development process C)-cle.
3. What are the differences bei-..cen training and de,'Clopment? Wb31 aR the differences between training and education?
2. Who has the responsibility for conducting the orientation?
1. Whal items should be included inane-..· employee orientation?
6. Define and apply the foUov.ing terms and concepts (in order of fir5l oa:c..1rn\
S. Distinguish between aggressiveness and~=
4. Describe the experiential method used in traininga nd de>elop--...mDt. ,sa:ss i:.o.,- tbc following methods simulate business situations.■ lo-basket method■ Case method■ Management games■ Role playing
3, Discuss training from the point of view of needs 3SSCSmJen~1. octbodsE..l d follov,-op.
2. Distinguish between training and developmenL
1. Relate the need for employee orientation on a new job.
■ Whal arc two experiential training methods and •·hat do~ CO.-er'?
■ Do you know what sensitivity and asscrtiveness development CXJ\"er?
■ Whal arc the differences between training and de,.clopment?
■ What 1· st h e d"1"~ ercnce be tween job training and &enerale ducajtoibo nau?. nudes?
■ Are you aware of how much a company"s orientation can affect. .
■ Whal specific factors would you want covered in anu o -Er,Wie ntaa ntieown?J o b•·
■ How important is an orientation program when )O i-......_ •
9. Describe the job characteristics model of work motivation.
8. What are the differences betv.een job enrichm.ent and job enlargement?
7. Explain the dillerences between intrinsic and extrinsic motivators.
6. Compare the expectancy and equity approaches to motivation.
S. What is meant by the term need prcpoteocy?
4. Compare Maslow's need class'fi u· 'lb • · ·proach; compare wn. h A1derfer·st tEeRa Gon a pwptr oacHh.e rzberg s mouvator/hygiene ap-
3. Describe barriers lo achievement and b~·1 lb vw o overcome em.
2. ls all motivation based on internal motivation?
1. What are various schools of ps. h 1•discussed in the chapter? ye O e>gical lbough1 related to motivauon that are
12. Define and apply the following terms and concepts (in order of first occurrence):
11. Describe barriers to achievement and bow 10 overcome them_
10. Describe the job characteristics model of -..ork motivation.
9. Summarize some of the important methods of job enricbmenL
8. Describe the nature of incentives and their relationship to motivation.
7. Compare the expectancy, equity, and needs approaches 10 moti,-ation.
6. Contrast intrinsic and extrinsic motivators and list several of each type.
s. Describe the five elements of Maslow's hierarchy of needs. Contrast them -..ith Herzberg"s two-factor theory.
4. Discuss the various behavior defense mechanisms we exluoit when we cannot achie,c our goals easily.
J. Describe the schools of psychology and how they relate to motivation.
2, Explain how the individual"s need to be motivated may differ from the company"s and supervisor's need to motivate.
1. Describe what motivation means.
■ Do managers motivate subordmates by listening to them?
■ How can routine j~bs be redes'.gned to be more productive and satisfying?
■ Are people motivated internally or externally?
■ Does everyone have the same needs? Are needs hierarchical?
■ What makes some people work harder than others?
■ Why do people work when they don't need the mo ? ney.
■ What motivates you?
11. How is technology impacting communication?
10. What are some ways you can assure that communication is ethical?
9. What does small-group communication accom lish . .milling and rer~..,: vt·n go fin!"o rma11. on? P besides the ob,,ous trans·
8. What 1s the Pygmalion (self-fulfillin ro he . .management? g P P cy) effect and how does 11 impact
7. Describ.e what is meant by the echo < hambere ITe el .m h.s tenm. g.
6. How are venical messages Like! 1 be .move up or down? Y O different depending on whether they
S. How do the processes and ,:n er from mformaJ communication?. euects of downward • .communication di[fer? commumcauon and upward
4. How does formal communicati dili .
3. What are the major barriers 10 e[f . · . .ect1ve commurucauon?
2. How does perception affect . . are wn m us.·•commurucatmn?
1. Explain what is meant by th e Ph ra se" mear.u ngs . h.
12. Define and apply the following~ terms and concepts (in order of first occurrence):
11• fa-plain bow technology 101. acts how we conunurucate.
10. Describe the role that ethics plays in the organizational communication process.
9. Explain the importance of good horizontal communication in coordinating group effon and how it can be improved.
8. Understand the Pygmalion (self-fulfilling prophecy) eITect.
7. Describe the kind of information that vertical communication usuaDycom--eys.bolh upward and downward. Describe the basic elements in,·oh-ed in improving Lip".rrd and do"'.iward communication.
6. Describe how proxemics affects our actions.
S. Define and give examples of the four basic levels of communication.■ Conventional■ Exploratory■ Participative■ Intimate
4. Describe why listening is an active, not a passive, activity. List six general guidelines for more effective listening.
3. Describe the importance of the following elements in the communication process.■ Altitudes■ Emotions■ Roles■ Nonverbal behavior■ Feedback■ Perception
2. Describe the communication process and discuss barriers to effecth-c communication.
1. Restate in your own words the idea that meanings are in the person. 001 in the message.
■ Does your body language contradict your verbal messa ? Whi b •ges. c IS more honest? Why?
• Do you work just as hard when listening to a speech d b •as you ow en prepanng a speech?
■ Is it easier for you to speak or to listen?
■ How can you use the "positive sandwich" technique? ·
■ How docs formal communication diITer from,_, al . .uuorm commurucauon?
■ What are bamers to eITect1ve communication?
11. What makes a good entrepreneur.
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