Large international and regional accounting firms typically include an Audit/Assurance Group, a Tax Group, and support staff (e.g., human resources, secretarial staff, internal accounting). Research one of the large international accounting firms (e.g., Delloitte, PwC, KPMG, E&Y, Grant Thornton, BDO) to identify the mission of the firm and the missions of the assurance, tax, and support groups.

Required:

A. Develop a balanced scorecard for the accounting firm that includes one objective for each perspective and one measure for each objective. Present your balanced scorecard as a strategy map that shows the linkages between your measures.

B. Develop balanced scorecards for the Assurance, Tax, and Support groups. Identify one objective for each perspective. Explain how the group balanced scorecard supports the achievement of the overall fi rm goals.