For the following exercises where applicable:

a. State the hypotheses and identify the claim.
b. Find the critical value(s).
c. Compute the test value.
d. Make the decision.
e. Summarize the results.
Use the traditional method of hypothesis testing unless otherwise specified. Assume all variables are normally distributed.

In a New York modeling agency, a researcher wishes to see if the average height of female models is really less than 67 inches, as the chief claims. A random sample of 20 models has an average height of 65.8 inches. The standard deviation of the sample is 1.7 inches. At α = 0.05, is the average height of the models really less than 67 inches? Use the P-value method.