Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather

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Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather than personalities.
Compare these two refusals:
Active voice: I cannot authorize you to take two weeks of vacation in August.
Passive voice: Two weeks of vacation in August cannot be authorized.


This hospital has a strict policy of not admitting patients until we have verified their insurance coverage.

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Related Book For  book-img-for-question

Essentials Of Business Communication

ISBN: 9781285858913

10th Edition

Authors: Mary Ellen Guffey, Dana Loewy

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