ISE College English And Business Communication 11th International Edition Sue Camp, Marilyn Satterwhite - Solutions

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What should you do if your company is downsized?
When you are giving your resignation, why is it important for you to leave on good terms with your employer?
List reasons that applicants are not called back for a second interview.Include some reasons that are not in this book.
Discuss reasons that you should not leave your cell phone on during an interview.
Many interviewers are looking at your body language for clues about your truthfulness to questions being asked. Discuss some nonverbal language that may alert the interviewer about your truthfulness.
Form pairs and take turns being the interviewer and the applicant. Each pair should prepare a list of questions to be asked by the interviewer.Videotape the interview. Then, write an analysis of your performance as an applicant—address areas of strengths and weaknesses.
Discuss the reasons that men should wear a suit—not a sport coat and slacks—to an interview. Discuss the reasons that women should wear a skirted suit or pantsuit—not sport slacks and a blouse—to an interview.
Why will an interviewer attempt to establish a positive rapport with an applicant?
When should you present your portfolio to the interviewer? Should you let your portfolio do the talking, or should you provide narration as the interviewer flips through the pages?
What are some items that can be placed in a portfolio? What specific items would you add that are not listed in the text?
Make a list of some items you can include in your work portfolio. Then, begin to collect these items, making sure that everything looks professional.Write a summary about what you will include in your portfolio, and submit it to your instructor
Alex complained that the conference was a (waste/waist) of time
I wanted to print my résumé on high-quality (stationary/stationery).
After falling down the stairs, Larry required (minor/miner) surgery on his ankle.
Alicia attended a seminar for patients that helps them improve their (moral/morale).
What is a portfolio? How can portfolios help you in a job interview?
Write your résumé using the style you selected above. Use one of the sample résumés as a guide. Once your résumé is completed, do peer editing in your team. Make a checklist, noting use of action words, clarity, organization, spelling, grammar, and mechanics. Make sure the formatting is
Based on your education, work experience, and skills, determine which résumé style is best for you. Explain your choice. Then, make a list of people you could use as references.
What is a scannable résumé? Why are scannable résumés used?
When should a combination résumé be used?
When should a functional (skills) résumé be used?
When should a chronological résumé be used?
Discuss how internships and summer jobs are valuable employment contacts.
What are some sources you might consult for information about job openings in your chosen career?
What are some disadvantages of using private employment agencies?
What is an internship?
How can you find out about employment in a hidden job market?
When should a presenter use handouts? What are some guidelines for using handouts?
When should a presenter use visual aids? How does the quality of visual aids affect the audience and the message?
When would you want to use slide animation in an electronic slide show?
How can design templates aid in creating a slide show?
Discuss how audience and content play a role in how a presentation is developed. How does content dictate the treatment of a topic? Should humor be used in all speeches?
What are some techniques you could use to introduce a speaker?
When you are beginning a speech, how can a rhetorical question help set the stage?
You have put us through a great deal of trouble getting the merchandise to you on the date you requested.
You claim you sent your check last week, but we have not yet received it.
We are unable to grant you credit because you are a poor payer.
We fail to understand why you claim that the two lamp bases do not match.
Under what circumstances would you use Robert’s Rules of Order?
What is the difference between a standing committee and an ad hoc committee?
What is the appropriate way to let a customer know that his or her appointment will be delayed because your employer is late? Discuss other situations in which you must be tactful with customers.
How does telephone etiquette affect customer relations? Do you think that communicating with customers over the phone is easier or more difficult than talking face-to-face with a customer?
With your team, develop and role-play the following situations and the appropriate responses:
Which employees in an organization should have good customerservice skills?
What is discretion, and in which business situations should it be used?
What are the three Ps to remember when answering the phone?
Discuss ways to establish continual contact with a customer. Under which circumstances is continual contact important?
Give examples of technologies that customer-service organizations use to be accessible to customers. How do policies affect these media?
What are guidelines to use when you have limited contact with a customer?
Explain the importance of making knowledgeable responses and maintaining continual contact in customer-service situations.
Divide the team into two or three groups. Each group will visit and observe the customer-service techniques at three local businesses, such as restaurants, supermarkets, or video stores.Meet as a team and compare the positive and negative actions that you observed. Write a summary of your
What is a customer-focused organization?
How can laptop computers increase business productivity?
How can good customer service enhance a business? How does bad customer service hurt a business? Give examples of both good and bad customer service that you have received. How did these encounters affect your opinion of the business?
Find an example of how businesses use technology to communicate with customers. Do not use the examples in this book.
What is customer service?
Why are referrals an important business tool?
How does teleworking or telecommuting benefit the employer?
What are the advantages and disadvantages of teleworking? What jobs are more suitable for this?
You forgot to tell us what color towels you want (catalog no. 0r114).If you want to get your towels, send us the color ASAP!
List some possible benefits of using technology for group collaboration.
How has technology allowed workers to telecommute?
Discuss the various ways that a business can share information online.Determine some advantages and disadvantages of the technologies involved.
What effect has e-commerce had on business? What are some advantages that e-commerce provides for small businesses and individuals?
As a team, use the Internet to research the topic of how QR codes are being used by businesses. Document each of your sources with the URL, the date, and other pertinent information.Prepare a one-page memo for your instructor that presents your team’s findings.
You need to make travel arrangements for your supervisor. She will be traveling to Dallas for a sales convention. Using the Internet, find at least three options for air travel, hotel reservations, and car rental.Remember, you want to be frugal but not cheap. Prepare the information in a chart.
Circle any usage errors and rewrite the following e-mail, correcting the errors.All employee in maintenance will be required to attend a safety workshop. Workshops is scheduled for the following day and times: Monday from 9 a.m. to 10 a.m., Wednesday from 1:30 p.m. to 2:30 p.m., and Thursday from 3
How is social media being used by businesses today?
How can a website improve communication between a business and its customers?
What effect has advanced technology had on business communication?
How has technology enabled people with disabilities to join the workforce? Provide specific examples.
You work with a consulting company that has been hired by a local real estate company to investigate and make recommendations on how technology can be used to communicate with potential customers. What types of information would be communicated between the real estate company and its customers?What
Let e-mailers know when you will be responding to their e-mails, and tell them that they can contact Seth Throneburg at throneburg@ttt.com if they need immediate assistance. Make sure that your message is brief but that it contains all the necessary information.
Compose an “out of office” e-mail indicating that you will be away from March 14 to March
Circle any errors and rewrite the following paragraph, correcting problems with numbers and spelling errors.Too administrative assistants wanted two share the use of a computer workstation equiped with a fax machine an a modem. Both assistants felt this arrangment would work because each assistant
What is the difference between asynchronous and synchronous communications?
How is e-mail an effective communication tool?
Can a news release ever provide information that may interfere with a company’s business? Explain.
What effect does a business-related news release have on the public?
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If this brochure does not give you the information you demand, please write us again.
The Shoe Shop has cheap shoes.
Your problem can be dealt with in customer relations.
What is the purpose of a news release?
If you were asked to record minutes at a meeting, what steps would you take to prepare yourself?
Discuss the content and function of each of the following parts of a report: introduction, summary, body of the report, and conclusions and recommendations.
What kind of writing tone and style are appropriate for a formal report?
The appearance of a formal report must be impeccable. Write a summary for your instructor in which you address issues of appearance, mechanics, and the use of graphics.
I liked the graphics in your report. They were readable. They contained accurate and complete information.
Not having been able to obtain any information about loans, and not knowing the procedures for making such loans, the new manager decided we must deal on a cash basis.
Spend an afternoon at the job fair, and there you can learn about job opportunities for recent college graduates.
Ms. Andrews is the new administrative assistant, and she is very proficient in computer operations.
What kind of information goes in an appendix of a formal report? What would you put in a bibliography of a formal report?The purpose of the report is the reason it is being written. The scope sets the boundaries for the report.
How do you determine the purpose and scope of a formal report?
When would a writer use the paragraph form in an informal report? When would a writer use an outline or a table in an informal report?
What principles should be followed to write a quality report?
Our magazine sales acceded 1.5 million copies in the month of December.
What are the different formats of a written report?
How is a memo report similar to a standard memo?
Why is a working bibliography an important part of preparing a report? What information should be included in a bibliographic entry?

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