Concepts & Connections 10.4 discusses Epic’s strategy-supportive corporate culture. What are the standout features of Epic’s corporate culture? How does Epic’s culture contribute to its winning best-in-class awards year after year? Howe does the company’s culture make Epic a good place to work?

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Concepts&Connections 10.4 STRONG GUIDING PRINCIPLES DRIVE THE HIGH-PERFORMANCE CULTURE AT EPIC Epic Systems Corporation creates software to support record keeping for mid- to large-sized health care organizations, such as hospitals and managed care organizations. Founded in 1979 by CEO Judith Faulkner, the company claims that its software is "quick to implement, easy to use, and highly interoperable through industry standards." Widely recognized for superior products and high levels of customer satisfaction, Epic won the Best Overall Soft- ware Suite award for the sixth consecutive year-a ranking determined by health care professionals and compiled by KLAS, a pro- vider of company performance reviews. Part of this success has been attributed to Epic's strong corporate culture-one based on the slogan "Do good, have fun, make money." OERproductions Ltd/Blend Images LLC By remaining true to its 10 commandments and principles, its homegrown version of core values, Epic has nurtured a work climate where employees are on the same page and all have an overarching standard to guide their actions. Epic's 10 Commandments: 1. Do not go public. 8. Dissent when you disagree; once decided, support. 9. Do what is difficult for us if it makes things easier for our users. 10. Escalate problems at the start, not when all hell breaks loose.