1. Explain how the grapevine had both negative and positive effects in this case.

2. Discuss this case in terms of the characteristics of groupthink from Chapter 10 (group rationalization, direct pressure, suppression, and illusion of unanimity). What role do you think communication plays in the emergence of groupthink?

3. Provide some guidelines that organizations can implement to address the process of negative communication through the grapevine in an organization.