Is employee productivity the most important outcome variable? If not, what outcome(s) do you think is/are more important?
Why do you think that Theory X/Y has had such a strong influence on understanding leadership? Can you think of other assumptions that managers may
Which level(s) do you think have the most influence on individual behavior in organizations and why?
1. What changes will the company need to make? In what areas should the company start making changes?2. Looking at the change models presented in the
1. One factor is the degree to which a person’s work area is organized--that is, not messy. Is your work area organized? Do you think it makes a
1. Do you agree or disagree with the statement that transformational leadership cannot be faked? Explain your position.2. Explain why perceptions of
As this section indicates, organizations spend a lot of money helping employees cope with stress through prevention and wellness programs. Should
Which coping strategies in Figure 15.7 work best for you and why? Are there any that don’t work? Explain why. Develop a plan for coping with change
Which of the role-related stress sources do you think creates the most strain? Why?
Research suggests that stress is not necessarily always negative. Give an example of when stress can be a positive force in organizations.
How would you know if a coworker is experiencing burnout from work? What would you do about it?
What specific actions can a leader take to maintain the morale of the survivors of layoffs through showing compassion?
Show how the Kotter’s model relates to the Lewin’s three-step model. In other words, which steps in the Kotter’s model represent unfreezing,
Provide an example of manipulation, co-optation, or coercion during change. Evaluate the effectiveness of this tactic.
Which OD intervention(s) would you rely on for implementing a change in your organization’s (or university’s) approach to environmental
Evaluate how well Yum! Brands addressed four subsystems (formal organization, social factors, technology, and physical setting). Did they need to
1. There were a number of examples where opportunities for change existed but were not taken. Identify two different changes that were resisted. What
1. Explain why organizational commitment reduced the effects of a lesser diversity climate on intentions to quit.2. Were you surprised by the
1. Which of the previously given challenges indicating a troubled culture are most important in your opinion? Explain why.2. How can short-term and
Provide an example of storytelling, a ritual, a symbol, or language that you encountered when you learned an organizational culture based on your
What have you learned about the organizational culture of McDonald’s from this story? What did you learn about Kroc’s leadership style?
How can you make your socialization process smoother when you enter into a new organization? What can you do now to prepare for the preentry and
Provide examples of how executives can stay in touch with their customers. How can executives promote an organizational culture that values employees?
What role do you think the fact that Tony Hsieh founded Zappos plays in his ability to influence the culture? Would this be more difficult in an
Provide an example of an artifact found in an organization. Trace it to the underlying values and assumptions it represents.
1. What are the most important aspects of IBM Nederland’s vision for diversity?2. This case study is set in the Netherlands. Do you think that the
1. Explain why the instrumental approach is more effective in adapting to another culture.2. Provide an example of a time when you experienced a
1. What are some limits to using categorizations of generations such as millennials to understand behavior in organizations? 2. Can you think of
What do you think is the biggest challenge in leading a diverse workforce? How can a leader address this challenge?
Have you been on a study abroad experience (or an expatriate assignment)? Describe your process of cultural adjustment and repatriation. If you have
Give an example of when you found something troubling about a different culture. What did you do?
Explain whether or not you agree that CQ can be learned. What aspect of CQ do you feel is the most important for a leader to exhibit? Why?
What are the advantages of knowing cultural values that generalize across cultures? Is it more useful to learn about cultural values that are unique
Do you think that cultures around the world are becoming more “westernized” (in other words, like the United States)? Why or why not?
Give an example of an assumption about another culture that may influence your working relationship with a person from that culture. What questions
1. What kind of communication would you say these apps would be?2. What problems do you see with using an app for upward communication? For using an
1. Explain how you could use active listening (discussed earlier in this chapter) to more effectively communicate with someone of the opposite
1. Explain how the grapevine had both negative and positive effects in this case.2. Discuss this case in terms of the characteristics of groupthink
What are the potential costs of organizational silence? Give an example where an employee withholding information damages the performance of an
Discuss the advantages and disadvantages of using social media to promote an organization’s public image.
List the advantages and disadvantages of being able to access work e-mail from a mobile device. Discuss the limitations of using social media to
Do you agree that organizations have the right to monitor employee e-mails and other forms of electronic communication? Why or why not?
Why do you think followers distort information when they communicate with those higher in the organization? What can be done to address this concern?
Which communication network is the most effective in terms of an organization’s ability to innovate? Why?
Why do you think that people in organizations have a difficult time listening? What can organizations do to increase the degree to which their
Provide an example of jargon or slang used in an organization that could be misinterpreted by a new employee. Then, provide an alternative way of
Provide an example of noise in the communication process based on your experience. How could this noise have been reduced?
1. Do you think the Navy was justified in firing Captain Honors? Explain your position.2. How open are you to another point of view on this case?3.
1. Provide an example of an incident that you have experienced that was rude and discourteous, displaying a lack of regard for others. This can be an
1. Explain why assigning a devil’s advocate during a decision-making meeting reduces groupthink.2. Give an example of a decision you have been
In the United States, employers have a legal right to require mandatory arbitration if their employees have a grievance. Do you agree or disagree?
How would you address conflict due to cultural differences in a team you lead that has members who are from China, Venezuela, and the United States?
How would you address one essential team member who continually interrupts others, creating conflict within the team, which harms the team’s
Is one style better overall than the others for resolving conflict? Or, does it depend on the situation like situational leadership? If you think it
Have you ever experienced (or observed) a situation of abusive supervision? What did you do about it? If you did nothing, what would you do
What can a leader do specifically to keep followers focused on the task? How can a leader develop trust with followers so that conflict management is
How would you resolve a conflict between two of your direct reports who both want an office with a window when there is only one such office
How do the three forms of conflict relate to one another? For example, how might affective conflict affect process conflict?
Do you agree that conflict resolution is the most important skill that leaders need? Which other skills do you think are most important?
1. How does trust and respect facilitate the virtual teams’ ability to operate?2. What processes and procedures are important to making the teams
1. Provide an example of how a team leader can train team members to defer judgment.2. Evaluate the IDEO guideline for quantity of ideas. Do you feel
1. To what extent can these findings for sports teams be applied to teams at work? What are the limitations of using sports examples?2. In these
Explain why the existence of SMWTs that also have a team leader poses a paradox for the leader. If a team is self-managed, what is the leader’s
How can a team leader ensure that diversity does not result in conflict that negatively affects performance? Describe specifically what a team leader
Provide an example of a type of work that cannot be done by a virtual team. Why do you think this would be the case?
What are the advantages and disadvantages of multivoting? Would you consider using this technique? Why or why not?
Explain why following the consensus guidelines will result in more support for the implementation of a decision rather than simply voting on it.
Why is directive leadership the strongest antecedent to groupthink? What else can leaders do to prevent putting undue pressure on a group to conform
Explain why cohesion in teams may not always be a good thing. Discuss the downside of a team being too cohesive.
Describe a situation in which you learned something from interacting with others on a team (this can be related to task, process, or your individual
Provide additional examples of task, process, and individual development metrics. Next, create an example of an organization-level metric related to
How can the use of a team charter help a team get through the storming phase? How can it help establish team norms and lead to high performance?
How can you keep a team from procrastinating on the start of a project? Describe what you would do specifically.
In addition to the type of task, provide some other factors that influence whether a work group or a team is needed. Provide an example of a task in
1. What are the implications of the Ledbetter case for the performance management system?2. Explain Lilly Ledbetter’s reaction to learning she was
1. List the pros of performance appraisals. Provide an example of when a performance appraisal has a positive benefit.2. List the cons of performance
1. Discuss Pink’s premise in light of what you have learned about the effectiveness of positive reinforcement. Why are these criticisms valid (or
Can you explain why it isn’t a good idea for a leader to seek feedback from followers? Do you agree or disagree? Why or why not?
Explain how the management of individual performance may harm team performance. How can this be addressed?
Do you agree that forced rankings should be eliminated in evaluating performance? Why or why not? Discuss the positive side of having competition in
Use reinforcement theory to explain why extrinsic rewards may not produce long-term effects on motivation. What should a leader do instead to
Explain why paying someone to do something they like doing reduces their intrinsic motivation. What steps can a leader take to address this situation?
Discuss why the biweekly paycheck form of payment is not the most motivating schedule based upon the principles of reinforcement. Provide an example
Explain why punishment may not be the most effective way to encourage learning. What would you do to encourage learning instead?
The research on gifts described previously was conducted in Germany. Do you think that this would work in the United States or the culture you are
1. Relate the motivation techniques described in the case to those covered in this chapter. What have you tried already? What do you think should
1. Explain why praise from the immediate supervisor was the most effective motivator using the principle of feedback discussed in this chapter.2. Use
1. Given the descriptions just given, do you consider yourself to be equity sensitive? In other words, do you believe that employees should be
Based on what you have learned about the Galatea effect, how can you use the concept to improve your grades? Develop two or three positive feedback
Apply expectancy theory to explain whether a talented junior football player should go to the professional football league or stay and finish his
Do you believe that other forms of justice can compensate for distributive justice (what people get)? Provide an example of when this happens.
What limitations (if any) would you put on allowing followers to craft their own work? What are the risks of not putting any limitations on job
How do growth needs relate to higher order needs as described in the need theories earlier in this chapter? How can a leader identify growth needs in
Why would allowing followers to participate in setting their own goals make a difference? Provide an example.
Explain the relationship between high self-actualization (Maslow) and nAch. Next, explain the relationship between high self-actualization and
What do you think is more important: IQ or perseverance? Explain why.
1. Identify the different power issues going on in the case. What types of power do the different parties have? Explain.2. How are individuals
1. Provide an example of the utilitarian approach in organizations (think of a decision that does the most good for the most people).2. How
1. Why do you think that being assigned as formal leader results in person dominating team discussions?2. Have you ever held back communication in a
In addition to the goals and objectives of an influence attempt, what are other ethical concerns regarding the use of political skills in
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