1. What changes will the company need to make? In what areas should the company start making changes?

2. Looking at the change models presented in the text, how might you roll out the changes you came up with? How can leaders help or hinder change?

3. How can planning for organizational change help the company adapt? Think of several specific functional areas or processes that can be used to help facilitate this planned change.

4. What can you do to help overcome employees' resistance to change both before the changes are implemented as well as during the change process? Is it simply behaviors that will need to change, or will attitudes need to change as well?

Innovation and change are easy in some organizations; but in an industry like the electric utilities market, business has been pretty stable for decades. However, changes in technology, its affordability, and accessibility have made it easier for individuals and businesses to get power without using the electric company and with a cost to the utility. Thus, change is required if the firms intend to remain in operation as they face new competition and dwindling profits.