Question: Direct negative feedback toward behavior that is controllable by the recipiem. There's little value in reminding a person of a shortcoming over which he or

Direct negative feedback toward behavior that is controllable by the recipiem. There's little value in reminding a person of a shortcoming over which he or she has no control. Negative feedback, therefore, should be directed toward behavior the recipient can do something about.

active listeners:? LO.1

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