Focus on specific behaviors. Feedback should be specific rather than general. For example, instead of saying, "You have a bad attitude." a manager might say, "Bob, I'm concerned with your attitude toward your work. You were a half-hour late to yesterday's staff meeting, and then you told me you hadn't read the preliminary report we were discussing. Today you tell me you're taking off three hours early for a dental appointment." This tells Bob why he is being criticized? LO.1