You have been tasked with designing a selection system to hire 30 cashiers for a supermarket chain. The individual will be responsible for providing excellent customer service by assisting them, answering questions, and resolving complaints. The new hire will also be responsible for contributing to the cleanliness and organization of the store, and building displays of merchandise.
1. Identify the personality traits you think might be relevant to being successful as a cashier.
2. Develop a personality test aimed at measuring these dimensions. Make sure that each dimension you want to measure is captured by at least five questions.
3. Exchange the test you have developed with a different team in class. Have them fill out the survey and make sure that you fill out theirs. What problems have you encountered? How would you feel if you were a candidate taking this test?
4. Do you think that prospective employees would fill out this questionnaire honestly? If not, how would you ensure that the results you get would be honest and truly reflect their personality?
5. How would you validate such a test? Describe the steps you would take.