Media Skills: Messaging; Creating a Businesslike Tone Review the following messaging exchange, explain how the customer service agent could have handled the situation more effectively, and revise the agent’s responses to be more helpful and professional.

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Thanks for contacting Home Exercise Equipment. What's up? CUSTOMER: I'm having trouble assembling my home AGENT: AGENT: CUSTOMER: AGENT: CUSTOMER: AGENT: CUSTOMER: AGENT: CUSTOMER: AGENT: gym. I hear that a lot! LOL So is it me or the gym? Well, let's see. Where are you stuck? The crossbar that connects the vertical pillars doesn't fit. What do you mean doesn't fit? It doesn't fit. It's not long enough to reach across the pillars. Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar. How do I tell? The parts aren't labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is.