Which of the following is not among the recommended elements to include in your message if you
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Which of the following is not among the recommended elements to include in your message if you are responding to a claim or complaint?
a. An acknowledgment that you received the customer’s claim or complaint
b. An expression of sympathy for the inconvenience or loss the customer has experienced
c. An explanation of how you will resolve the situation
d. Complete contact information for your corporate legal staff
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Related Book For
Excellence In Business Communication
ISBN: 9781292450117
14th Global Edition
Authors: Courtland Bovee, John V. Thill,
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