Lori is the most popular support rep because she spends a lot of time with the customer. She's likely to be one of the first employees fired. Knowing that, you have to be very careful lest you end up as part of a wrongful termination lawsuit. Sad to say, but that’s the reality. To respect your chain of command, you cannot tell her she's about to be fired. But, you don't want to lie, either, lest Lori sue you when she does get fired (setting aside any moral or ethical issues). You have to say something noncommittal. It has to be true, but noninformative. Perhaps something like,

“Well, this is their first day. Let’s wait and see what develops.” You might even say something like,

“I suspect change is in the air,” but if you do that, you encourage further conversation.

Answer has to be personal. It is worth asking the students to think about how they might behave if they were stuck in a job that they hated for some reason. LO.1