1. When the members of a special task force are asked to develop a proposal for increasing the international sales of a new product, this problem most likely requires _____________ decisions.
(a) Routine 

(b) Programmed
(c) Crisis 

(d) Nonprogrammed
2. Costs, benefits, timeliness, and _____________ are among the recommended criteria for evaluating alternative courses of action in the decision-making process.
(a) Ethical soundness
(b) Past history
(c) Availability
(d) Simplicity
3. The _____________ decision model views managers as making optimizing decisions, whereas the _____________ decision model views them as making satisficing decisions.
(a) Behavioral; judgmental heuristics
(b) Classical; behavioral
(c) Judgmental heuristics; ethical
(d) Crisis; routine
4. When a manager makes a decision about someone’s annual pay raise only after looking at the person’s current salary, the risk is that the decision will be biased because of _____________.
(a) A framing error
(b) Escalating commitment
(c) Anchoring and adjustment
(d) Strategic opportunism