Go back to the table of proposed measures for McDonald’s in Table 2.3. What type of control measures are these? Please list them by type in your answer.

Transcribed Image Text:

TABLE 2.3 A SET OF HYPOTHETICAL MEASURES MCDONALD'S MIGHT USE Key Performance Indicator Performance Measurement Amount of materials recyded per week Recycling efforts Percentoge of pockaging items made with recycled materials Number of complaints about dining room deanliness or appearance Quality of dining experience Number of "eat-in" patrons as a percentage of total customers Average fime required to fil a counter order Quality of service Averoge fime required to fil drive-through order Number of complaints about service quality, speed, or attitude of employees Average fime between cooking and selling menu item Quality of food: tasty, Gustomer complaints or satisfied comments about food quality hot, and easy to eat Number of customer cleaning bills resulting from problems with how the food is served Employee turnover Satisfied employees Employee satisfaction rating Average length of employment Number of charity events sponsored per month Community involvement Total monthly donations to Ronald NcDonald House Percentoge of employees volunteering time or money to local nonprofit organizations