Question: As a project manager based at the customer location for a performing organization, you build rapport with a customer manager. As the project progresses, the

As a project manager based at the customer location for a performing organization, you build rapport with a customer manager. As the project progresses, the manager asks you to make certain changes to the project scope and wants this handled on an informal basis. You should:

Contact your manager in your organization and ask for this work to be done without payment, as a goodwill gesture.

Comply with the manager's request. It is important to continue to maintain a good relationship with the manager.

Refuse to take up any changes since the manager has asked you to do it informally.

Explain to the manager that you would need to formally document these as part of project scope change and put it through the change management process.

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