Mark is managing a telecom network deployment project. The buyer of the telecom network is an external entity. Recently, the customer requested that all future project updates be posted to their information system automatically. In order to implement this, the project team needs to customize their project management information system so it can be integrated with the customer’s information system. This is a new customer requirement that was not a part of the original project’s scope.

What should the project manager do?

Request that the customer terminate the current contract and award a new contract.

Ask the project team to customize the project management information system.

Ignore the request; this is outside the project’s scope.

Initiate the formal change control process.