Assume Samsung and Apple are bidding on a large device support service job for a U.S.-based business.

Question:

Assume Samsung and Apple are bidding on a large device support service job for a U.S.-based business. Samsung estimates direct labor for this service job to include 800 phone support hours and 1,200 technical specialist hours. Samsung pays phone support staff $11 per hour and technical specialists $22 per hour. Overhead is applied using a rate of $24 per direct labor hour (for both types of labor).


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1. For Samsung, what is this job’s estimated total cost?
2. Samsung believes that the customer will choose the company that offers the lower price. If Samsung applies a markup of 30% on total cost, will its quoted price be lower than Apple’s expected quoted price of $105,000?

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