Better Health Inc. is a health care provider which has clinics across the U.S. Indicate whether each of the following examples of benchmarking for Better Health is considered

(1) internal benchmarking, (2) results benchmarking, (3) process benchmarking, or (4) strategic benchmarking.

a. At Better Health, customers may set up an appointment in advance or through a walk-in signup process. Better Health is comparing its processes to the appointment processes of a retail technology store that services computers, cellular phones, and other high-tech products.

b. The results of a customer satisfaction survey from a new clinic in Minneapolis are compared to the results of customer satisfaction surveys from five well-performing Better Health clinics in the Mid-West.

c. Better Health Inc. identified the survey results from current patients who had recently transferred from a competing clinic in the area as a way to identify how their services compared to its competitor.

d. The process of scheduling an appointment at a new clinic in Minneapolis is compared to a well-documented industry study that analyzed data from the processes of health care clinics across the U.S.